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Dedicated Local Business Number
A real local US phone number provisioned for your area code. One number handles SMS, voice calls, and voicemail — all in one place. Your personal number stays completely private. Change area codes anytime from the app.
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Keyword Auto-Reply Engine
Case-insensitive, partial-match keyword rules respond instantly to any customer text — "HOURS", "PRICE", "BOOK", "LOCATION", or any custom keyword you set. A master on/off toggle controls the whole system. A configurable fallback reply handles messages that match no keyword.
✨
Personalized Message Tokens
Every message supports dynamic tokens: {{name}}, {{fullname}}, {{business}}, {{phone}}, {{service}}, {{date}}, {{time}}, {{address}}, {{email}}, {{website}}, {{review_link}}. A live preview shows exactly how your message will look to the customer before saving. Write once, personalize for everyone, forever.
📅
SMS Appointment Booking Flow
A guided multi-step SMS conversation collects the customer's name, preferred date, and time slot — one question at a time. Available slots are generated dynamically from your real weekly schedule, break periods, slot duration (15, 30, 45, 60, 90, or 120 min), and existing bookings. Supports CANCEL and RESCHEDULE by text.
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Availability Scheduler
A visual weekly grid lets you toggle each day on or off and set open/close times per day. Break periods (like a lunch break) are configurable per day and automatically excluded from booking slots. A live slot preview shows which times will be offered to customers before you save.
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Appointment Reminders
Automatic reminder texts fire before each appointment at your chosen interval: 1, 2, 4, 12, 24, or 48 hours in advance. Reminder messages support all personalization tokens. A background job checks for due reminders every 15 minutes — no manual action ever needed. Reduces no-shows by 20–30% on average.
Growth & Pro
🕐
Business Hours Auto-Reply
When a customer texts outside your configured business hours, BizReply sends a customizable "closed" message before any other logic runs — so every customer gets a response, even at 2 AM. Toggled independently from keyword auto-replies and uses the same weekly schedule.
Growth & Pro
📱
Missed Call Handling & Voicemail
When a customer calls and you can't answer, they hear a customizable professional greeting and are invited to leave a voicemail. BizReply automatically sends the caller an SMS letting them know you'll follow up. Voicemails are transcribed and delivered as push notifications — read them silently, anywhere, without listening to audio.
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Two-Way SMS Inbox
All conversations grouped by contact with unread count badges. Chat-bubble thread view auto-scrolls to the latest message. The reply composer includes a character counter that warns when you exceed 160 characters (one SMS segment). Messages mark as read automatically when the thread is opened.
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Email Inbox & Auto-Replies
BizReply assigns your business a dedicated email address. Inbound emails appear in the Email tab alongside SMS conversations — one place for all customer communication. Reply directly from the app. Auto-replies keep customers informed when you're busy.
Growth & Pro
📣
Broadcast SMS Campaigns
Send a message to your entire contact list — or a filtered segment by tag — in one tap. A live contact count preview shows exactly how many people will receive it before you send. Rate-limited to one message per second per Twilio guidelines. Every broadcast is logged to message history. SMS open rates are ~98% vs. ~20% for email.
Growth & Pro
⭐
Review Request Automation
After each completed appointment, BizReply automatically sends a customizable review request SMS with a direct link to your Google review page. Configured once in the Automation screen. Businesses using this consistently report Google rating increases of 0.3–0.6 stars within 60 days.
Growth & Pro
📊
Customer CRM
Every customer who contacts you is automatically saved with their name, phone, email, notes, tags, and full message and appointment history. Search by name or number, filter by tag. The Home dashboard shows key metrics: total contacts, SMS usage vs. plan limit, appointments booked this month, unread messages, and upcoming appointments.
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Data Export — 5 Formats
Export your data anytime in five formats: Contacts Excel (styled with headers and alternating rows), Contacts CSV, Appointments Excel (color-coded by status), Appointments CSV, and SMS Message Log CSV (up to 5,000 most recent messages with keyword matched, direction, and timestamp).
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Number Change Notification Flow
When you change your BizReply number, an optional notification flow lets you alert existing contacts. Features include tag-based filtering, 8 pre-written message templates selectable as emoji chips, custom template saving with usage counters, a live iMessage-style preview with real name tokens, and a delivery report showing Delivered and Failed contacts with a Retry Failed button.
🛡️
A2P 10DLC Compliance Registration — Included Free on All Plans
A2P 10DLC is the FCC-required registration that certifies your business with US carriers (AT&T, Verizon, T-Mobile). Without it, your automated texts are filtered as spam and may never reach your customers. BizReply includes a built-in multi-step registration wizard that collects your business legal name, EIN, business type, and SMS use description — then submits brand and campaign registration to Twilio's A2P API automatically, entirely within the app. A status card in your Profile shows real-time registration state with a refresh button. Approval takes 1–3 business days. Included at no extra cost on all plans.
